Assort Health’s Breakthrough
Assort Health, a trailblazing startup focused on transforming healthcare communication, has raised $50 million in a Series B funding round, valuing the company at an impressive $750 million. This significant investment underscores the growing demand for AI-driven solutions in the healthcare sector, particularly for automating patient phone interactions. By leveraging cutting-edge generative AI, Assort Health is redefining how specialty healthcare practices manage high-volume calls, streamline scheduling, and enhance patient experiences.
The Funding Milestone
A Rapid Rise in Valuation
The $50 million Series B round, led by Lightspeed Venture Partners, comes just four months after Assort Health’s $22 million Series A, highlighting the company’s rapid growth and investor confidence. Since its founding in 2023, the startup has now secured a total of $79.5 million in funding, with earlier rounds supported by First Round Capital, Chemistry, Quiet Capital, Four Acres, Tau Ventures, and notable angel investors from leading healthcare and tech companies.
Strategic Use of Funds
The new capital will fuel Assort Health’s mission to eliminate inefficiencies in patient communication, such as lengthy hold times and scheduling errors. The company plans to expand its engineering team, enhance its AI platform, and broaden its reach across various medical specialties, including orthopedics, dermatology, Ob-Gyn, and dentistry. This investment will also support the development of tailored AI solutions that integrate seamlessly with electronic health record (EHR) and practice management systems (PMS).
Assort Health’s AI-Powered Solution
Tackling Healthcare’s Communication Challenges
Traditional healthcare call centers often struggle with high staff turnover, long patient wait times, and inefficient scheduling systems. Patients can wait up to 35 minutes to schedule an appointment, leading to frustration, abandoned calls, and lost revenue for practices. Assort Health’s AI voice agents address these pain points by automating repetitive tasks like appointment scheduling, cancellations, and answering frequently asked questions, allowing human staff to focus on complex or sensitive interactions.
Key Features of the Platform
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99% Scheduling Accuracy: Assort Health’s AI breaks down patient interactions into manageable steps, ensuring precise appointment booking tailored to provider availability and patient needs.
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90%+ Resolution Rate: Through thousands of specialty-specific tests and continuous system testing, the platform achieves reliable patient service, minimizing errors like misdirected referrals.
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24/7 Availability: The AI handles calls around the clock, ensuring patients can book appointments or get answers even after hours, boosting satisfaction and revenue capture.
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Multilingual Support: The platform communicates effortlessly in patients’ preferred languages, making care more accessible.
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Seamless Integration: Assort Health’s solution integrates with clinical EHR and PMS systems, aligning with provider preferences to streamline operations.
Real-World Impact
Since its launch, Assort Health has managed millions of inbound calls for thousands of providers, helping hundreds of thousands of patients navigate their care. For example, Peninsula Orthopaedic Associates reported reducing hold times from 11 minutes to just one minute within 30 days of implementing Assort’s AI, while also improving appointment accuracy. Another orthopedic practice saw a 57% reduction in call abandonment rates, allowing staff to prioritize high-value interactions and enhance patient satisfaction.
The Vision and Leadership Behind Assort Health
Founders with a Purpose
Assort Health was founded by Jon Wang, a former medical student who pivoted to entrepreneurship to address systemic healthcare challenges, and Jeff Liu, a former Facebook engineer with expertise in AI development. Their combined vision is to democratize access to care by making patient communication more efficient, personalized, and accessible.
Industry Recognition
Industry leaders have praised Assort Health’s innovative approach. Kristina Shen, founder and General Partner at Chemistry, noted that the company’s AI outperforms traditional call center standards, setting a new benchmark for patient access to care. The platform’s ability to handle complex scheduling algorithms with precision has positioned it as a game-changer in healthcare operations.
The Growing Trend of AI in Healthcare
A Competitive Landscape
Assort Health is part of a broader wave of AI adoption in healthcare communication. Other startups, like EliseAI and Hello Patient, have also recently raised significant funding to automate patient interactions. However, Assort Health stands out with its specialty-specific focus, tailoring its AI to the unique needs of practices in fields like orthopedics, cardiology, and women’s health.
Why Investors Are Betting Big
The healthcare industry is increasingly embracing AI to address operational inefficiencies. With small and medium specialty practices often losing patients due to long wait times, fast and accurate AI responses can help retain patients and boost revenue. Despite Assort Health’s annual recurring revenue (ARR) of just over $3 million, its 8x revenue growth since Q4 2024 signals strong market traction and potential for scalability.
Future Prospects and Expansion
Scaling for Impact
Assort Health is actively expanding its team, with a focus on recruiting top engineering talent to enhance its AI capabilities. The company is also exploring new specialties and regions to serve a broader range of healthcare providers. By addressing over 952,313 edge cases from millions of patient interactions, Assort Health ensures its AI is finely tuned to diverse organizational needs.
A Vision for Patient-Centric Care
Looking ahead, Assort Health aims to redefine how healthcare providers and patients engage. By eliminating hold times, reducing dropped calls, and improving scheduling accuracy, the company is paving the way for a more efficient and patient-centric healthcare system. Its proprietary agentic state machine and rigorous AI safety measures position it as a leader in this transformative space.
Assort Health’s $50 million Series B funding marks a pivotal moment in its journey to revolutionize patient communication in healthcare. With its advanced AI platform, the company is addressing critical pain points in call center operations, delivering measurable results for providers and patients alike. As Assort Health continues to scale and innovate, it is poised to set a new standard for operational efficiency and patient satisfaction in the healthcare industry.
